Terms and Conditions
1. Basic provisions
These Rules of Purchase and Sale (hereinafter referred to as the Rules) determine the e-mail of the person acquiring the goods. In the store www.yugentea.lt (hereinafter – the Buyer) and e-mail store www.yugentea.lt (hereinafter – the Seller) mutual rights, duties and responsibilities when the Buyer purchases goods in the e-shop. By purchasing the goods, the Buyer agrees to the application of these Rules.
2. Conclusion of a purchase and sale agreement
2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a shopping cart in the e-shop, notes that he is familiar with the terms and conditions, clicks the “Order” button and is valid until full performance. In cases where the Buyer does not agree with all or part of the Rules, he must not place an order.
3. Seller’s Rights
3.1. If the Buyer tries to impair the operation or stable operation of the e-shop or violates its obligations, the Seller may, without prior notice, restrict, suspend (terminate) its access to the e-shop and shall not be liable for any related losses of the Buyer.
3.2. The Seller has the right to temporarily or indefinitely terminate the operation of the e-shop without separate notice and is not liable for any related losses of the Buyer.
3.3. The Seller has the right to unilaterally change these Rules by publishing the amended Rules on the e-shop website. The amendments become effective for all post-publication transactions from the date of publication.
3.4. The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.
4. Responsibilities of the Seller
4.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the e-shop. The seller does not provide any guarantee that the e-shop will operate continuously or that the data transmission will be error-free. The Seller shall not be liable for any losses of the Buyer related to the malfunction of the e-shop and / or data transmission errors.
4.2. The Seller, in case of significant circumstances, unable to provide the Buyer with the ordered goods, undertakes to offer an analogous product, and if the Buyer refuses to accept an analogue of the goods, return the money paid by the Buyer within 10 working days. In this case, the Seller is released from liability for non-delivery of the goods.
4.3. The seller undertakes to comply with the other requirements set out in these rules.
5. Buyer’s rights
5.1. The Buyer has the right to purchase goods in the e-shop in accordance with these Rules and the legal acts of the Republic of Lithuania.
5.2. The Buyer (consumer) has the right to withdraw from the contract of purchase and sale of goods concluded in the e-shop with the Seller by notifying the Seller in writing within 14 working days from the date of delivery of the goods. The Buyer has the right to withdraw from the contract of purchase and sale of goods with the Seller only if the goods are of good quality, have not been damaged and have not substantially changed in appearance. According to Article 6.362 of the Civil Code of the Republic of Lithuania, goods of plant and appropriate quality are not returned and exchanged.
5.3. The Buyer has other rights provided for in the Rules and legal acts of the Republic of Lithuania.
6. Obligations of the Buyer
6.1. The buyer must pay the price of the goods and their delivery, as well as other payments (if such are specified when concluding the contract) and accept the ordered goods. The Buyer pays for the goods using its online bank, which is linked to from the e-shop (if the Seller has a contract with the Buyer’s bank), or by making a payment from any other bank to the Seller’s account specified in the “Details”.
6.2. If the data provided by the Buyer in the purchase form changes, the Buyer must immediately change them and inform the Seller about the change.
6.3. The Buyer must confirm the payment order in the Buyer’s bank on the Internet, which is linked to from the e-shop (if the Seller has concluded an agreement with the Buyer’s bank) or make a payment from any other bank and send the Seller a separate e-mail notification no later than within 24 hours of clicking the “Order” button. If the payment order is not confirmed within this term, the Seller has the right to consider that the Buyer has withdrawn from the sales contract. The goods selected by the Buyer are reserved and the Seller undertakes to execute the purchase and sale agreement only when the Seller receives a notification from the Buyer’s bank or the Buyer about the payment made for the selected goods.
6.4. The Buyer must comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.
7. Delivery of goods
7.1. The goods are delivered by a transport company.
7.2. Usually the goods are delivered to the address specified by the Buyer within 2-5 working days from the received payment for the goods, if the goods are in the Seller’s warehouses. The Seller does not guarantee that the goods will be delivered in all cases within the deadline specified in the previous sentence, especially if the ordered goods are not in the Seller’s warehouses.
7.4. The exact date and time of delivery of the goods is indicated in the notification provided by the Seller to the Buyer by e-mail. to the e-mail address provided by the Buyer in the registration form. Accordingly, the Buyer, having concluded the purchase and sale agreement, undertakes to check the said e-mail every day. mailbox until the delivery note is received.
7.5. During the delivery of the consignment, the Buyer or, as the case may be, the Buyer’s representative, together with the representative of the transport company, must check the condition of the consignment’s packaging, the quantity, quality and range of goods.
7.5.1. If the packaging of the consignment is found to be damaged, but the quantity, quality and assortment (s) of the goods are not identified, the Buyer or, as the case may be, the Buyer’s representative
7.5.2. If there is a discrepancy (s) in the quantity and / or quality and / or range of goods, the Buyer or, as the case may be, the Buyer’s representative must not accept the shipment. In this case, the representative of the transport company, together with the Buyer or, as the case may be, the Buyer’s representative, shall fill in a special inspection report of the consignments, in which he / she shall note the violations found.
7.5.3. If the Buyer or, as the case may be, the Buyer’s representative accepts the shipment and signs it in the data logger or paper delivery confirmation provided by the transport company’s representative and marks the packaging of the shipment, the goods are considered to be in damaged packaging. the terms of the contract, the additional services specified in the data logger or the paper proof of delivery have been duly performed.
7.5.4. After the Buyer or, as the case may be, the Buyer’s representative accepts the shipment and signs it in the data logger or paper delivery confirmation provided by the transport company’s representative without comments, the goods are delivered in undamaged package, quantity, quality, assortment , specified in the data logger or paper proof of delivery, have been duly completed.
7.6. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or by any other person who has received the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof. Otherwise, the Buyer loses the right to make claims to the Seller related to non-delivery or late delivery of goods.
8. Return of goods
8.1. If the Buyer (consumer) withdraws from the contract of purchase and sale of the goods, as provided in Clause 5.2 of the Rules, the goods shall be returned to the Seller’s account and the money paid by the Buyer for the goods shall be returned within 5 working days.
8.1.1. The goods are returned in the original packaging of the goods and the consignment together with the goods documents. Before returning the goods, the buyer must contact the seller by phone or e-mail.
8.1.2. The Buyer is responsible for the proper assembly and packaging of the returned goods. If the goods are not completed and (or) properly packaged, the Seller will not accept the returned goods.
8.1.3. Goods shall not be taken back if they have been used and / or damaged and / or have lost their commercial appearance (changes in the appearance of the goods or their packaging which are necessary to inspect the goods shall not be considered as substantial changes in the appearance of the goods).
8.2. If the delivered product does not meet the quality requirements or the Buyer (consumer) does not like the shape, size, color, model or completeness of the purchased product (except for the goods specified in legal acts, which the Buyer has no right to change (return).
8.3. In all cases of return, the buyer must contact the above-mentioned contacts and only after receiving information from the manager to carry out the return by courier or take the goods to the specified office.
9. General Liability
9.1. The buyer is responsible for the accuracy of the data provided in the registration form. The buyer accepts responsibility for the consequences of incorrect or inaccurate data in the registration form.
9.2. The parties shall be liable for the violation of the purchase and sale agreement concluded using the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9.3. Taking into account Article 8 of the Law on Electronic Signature of the Republic of Lithuania. 3 d. the Buyer agrees with the Seller that the confirmation of the Buyer’s actions in the e-shop during the purchase by marking “I have read and agree with the terms and conditions of the page” has Article 8 of the Law on Electronic Signature. 1 d. the established legal force of the electronic signature (ie it has the same legal force as the signature in written documents and is allowed as a means of proof in court).
9.4. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via links in the Seller’s e-shop.
9.5. The Seller is not responsible for the fact that the goods displayed in the e-shop do not correspond in their color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
9.6. In the event of damage, the guilty party shall compensate the other party for the direct damage caused by its fault.
10. Processing of personal data
10.1. When placing an Order, the Buyer must provide the Seller with personal data that allows the Seller to identify the Buyer, deliver the Order, contact for additional information if necessary, or (with the customer’s consent) use them for direct marketing purposes.
10.2. By submitting the Order, the Buyer agrees to the sending of information notices to the e-mail address and telephone number specified by him, which are necessary for the execution of the Order of the Goods.
10.3. Buyer who does not wish his email address or telephone number to continue to be used for direct marketing purposes must notify Seller.
10.4. The Seller confirms that the personal data provided by the Buyer will be processed only for the purposes of purchasing the Goods from the Seller and direct marketing (unless the Buyer notifies in accordance with the procedure specified in Clause 10.3 of the Rules that he does not want his personal data processed for direct marketing purposes). The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the Seller’s partners providing delivery of goods or other services related to the proper execution of the Buyer’s order. In all other cases, the Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
10.5. The personal data used by the Buyer when making transfers from his credit or debit accounts to the Seller in banking systems is processed securely using Secure Socket Layer (SSL) certificates. The full responsibility for this personal data rests with the banks used by the Buyer.
10.6. The buyer, as a data subject, has the right to receive information on the processing of his personal data, to correct them, to delete them or to object to their processing.
10.7. In order to provide the Buyer with a full E-mail. store options, on the Buyer’s computer (device) The Seller enters information – cookies. The information used by the Seller is used by the Buyer as the previous E-mail. store visitor identification, storage information about purchases added to the Buyer’s Shopping Cart, collection of website traffic statistics. The Buyer has the opportunity to view what information (cookies) the Seller enters and may delete some or all of the saved cookies. The buyer also has the right to object to the storage and use of information (cookies) on his computer (device), in which case certain E-mails. store features may not be available to him. By accepting the Rules, the Buyer agrees to the recording of information on his computer (device). Buyer may revoke this consent at any time by changing the settings of its web browser or by contacting the Seller.
10.8. Any request or instruction related to the processing of personal data must be submitted by the Buyer to the Seller in writing. Upon receipt of such request or instruction from the Buyer, the Seller shall provide a written response to the Buyer within 30 (thirty) calendar days.
10.9. If the Buyer does not agree with the Personal Data Protection provisions specified in this section of the Rules, the Buyer loses the right to use the E-mail. store services.
11. Sending Information
11.1. The Seller shall send all notices to the e-mail address provided in the Buyer’s registration form.
11.2. The Buyer sends all notifications and questions using the data provided at the bottom of the Seller’s e-shop.
12. Final provisions
12.1. The Buyer and the Seller agree that all information provided on the Seller’s e-shop website (including, but not limited to, these Rules, information about the Seller, goods and services offered and their features, the Buyer’s right to withdraw from the purchase and sale agreement, services and warranties (if any) are deemed to have been provided to Buyer in writing.
12.2. All disputes arising out of or in connection with the contract of sale between the Buyer and the Seller shall be settled by negotiation. In case of failure to reach an agreement, disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.