Rules for handling customer feedback
These Customer Feedback Rules set out the procedures for collecting, managing and publishing Customer Feedback on purchases made by IĮ Arbatos someljė.
A review is an open opinion about a product provided by a Customer who has purchased the product on the website and/or in the physical store.
Rating means a “score” given by the Customer on the website and/or in the physical store for a product purchased by the Customer in a 5 (five) star system.
Procedure for collecting feedback
The Company publishes authentic Reviews, i.e. Reviews created and submitted to the Company by Clients only. Only the length of the message can be corrected (shortening does not paraphrase or change the substance of the message), obvious grammatical and punctuation errors.
Reviews are left on the initiative of customers after they have purchased goods. The Website Administrator shall validate each Feedback individually by checking the customer’s e-mail address. the authenticity of the mail, thus ensuring that the Feedback comes from the person who purchased the goods.
Reviews can be left by registered and non-registered users who have purchased products from www.yugentea.lt and/or the physical Yugen Tea store. The authenticity of reviews on the Facebook and Google platforms is ensured by authorising them through the Facebook and/or Google systems.
The company publishes both positive and negative user reviews. The Company does not publish comments and must block comments that: relate to illegal activities; relate to politically sensitive activities; contain personal or other sensitive information (such as email addresses, phone numbers, credit card information, etc.); are offensive or not related to the Company’s services or brand; contain profanity, hate speech, discrimination, threats, etc.
Yugentea.lt publicly displays only the name of the person who submitted the Feedback and the content of the Feedback. In line with legal requirements, the email. the postal address, telephone number or other information relating to the person who has submitted the Feedback is not published on legitimate grounds.
Users are not remunerated for Reviews in the Online Shop.
Individuals who consider that their rights have been infringed may contact the Company’s handling of Feedback by email. by email: firstname.lastname@example.org or by phone +370 60374593.